Q: For how long can I access my class?
A: One year from (and including) your date of purchase.

Q: What if my class expires before I start or finish it?
A: You can repurchase the class to pick up your progress where you left off. ISM does not grant complimentary extensions, no exceptions.

Q: What if I've forgotten my username or password?
A: You can have them emailed to you — click on this "Forgot your username/password?" link. Make sure you enter the email address used when you ordered.

Q: I've completed my SCA/MindEdge/ADR class, but my score is not showing on my Transcipt.
A: Sometimes, network issues interfere with score transmission. You may need to log out, log back in and resume the course. You may need to retake the assessment to trigger your score being sent to ISM.

Q. What are the technical requirements for the Knowledge Center?
A: ISM's Knowledge Center's minimum technical requirements are:

• Hardware and Operating System
  • PC: Windows: 95, 98, 2000, NT, XP, Vista or 7; Apple: OS X.
  • 90 MHz or greater processor
  • 32 MB RAM or greater
  • Screen resolution of 1024x768 or higher
  • Colors should be set to 256 or greater
  • Internet Access
• Software
  • On a PC: Microsoft Explorer 6.0 or higher (version 8 recommended) with cookies and JavaScript enabled.
  • On an Apple: Safari or Mozilla Firefox 1.0 or higher with cookies and JavaScript enabled.
    • Supply Chain Academy classes do not work on Apples natively; you must run Boot Camp and run your machine with Windows (and follow requirements for PC's, above).
  • Disable any pop-up blocking software
  • Microsoft Word (or compatible) to read downloaded course documents
  • Adobe Flash Player version 9 or greater

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