Welcome to the Knowledge Center as a First Time User.
Click the 'Print' button to have these directions readily available.

A First Time User means that:

• You have never been an ISM member
• You have never taken an ISM online course
• You have never registered in the Knowledge Center
• You have never purchased any ISM product or seminar

If you disagreed with any of the statements above, then you are a returning / current user. Click here to login into the Returning Users page.

If you agreed with all of the statements above, please follow the directions below.

In order for First Time Users to take ISM’s Knowledge Center courses you will need to follow these three simple steps:

1. Creating a Customer Profile
2. Logging into the Knowledge Center
3. Purchasing a Course Within the KC

Creating a Customer Profile

The first step to accessing the Knowledge Center and purchasing a course is to create a Customer Profile. Creating a customer profile will register you for the Knowledge Center and allow you to purchase courses. To create a Customer Profile do the following:

1. Click here to go to the Customer Profile page.
   
2. Enter your personal information into the required fields. This will include:
   • First Name
   • Last Name
   • Address (Including the City, State, and Zip Code)
   • Email Address
3. Important: If you receive an error message that your email address is already being used it will mean you have already registered with ISM using your email address. If this happens you can:
   • Retrieve your User Name and Password through the Knowledge Center.
   • Contact customer service to determine your user name and password
4. Click the 'Register' button.
5. Enter your User Name and Password
6. Note: You can keep or replace your email address that is populated in the User Name field. Write down your user name and password and keep in a safe place.
   
7. Click the Save button to complete the process.

You have just completed the creation of your customer profile. You are now registered for the Knowledge Center. You can now purchase courses from the Knowledge Center.

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Logging into the Knowledge Center

1. Once you have completed a Customer Profile and have completed the registration process you can access the Knowledge Center. Both First Time Users and Returning Users can follow this procedure to access the Knowledge Center.
2. Go to the Knowledge Center homepage at http://www.ism-knowledgecenter.ws/
3. Click the ENTER button located on the left below the words "Current User".
   
4. Enter your User Name and Password.
   Important: Your username and password are case sensitive.
5. Note: Click on Retrieve your User Name and Password if you have forgotten your user name and password.
   
   
6. Click the 'Enter' button to continue.

You have now entered your personal home page in the Knowledge Center. You now have the ability to navigate through the Knowledge Center, purchase, and access courses.

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Purchasing a Course within the KC

Once you are in the Knowledge Center you have the option of purchasing an online course. You will follow this same path if you would like access to ISM's free courses. You will need to go to the ISM shopping cart to purchase a course.

1. Click on the Catalog tab located at the top left portion of the screen to go to the shopping cart.
   
2. Click on the course you wish to purchase on the shopping cart page.
   Note: All prices being displayed for the courses are nonmember prices. If you are a member the correct pricing will show once you begin the ordering process to purchase the course.
   
3. Review the detailed outline information related to the course
   Note: If you are a member you will notice the member pricing.
   
4. Click the Add to Cart button located at the bottom of the page.
   
5. Review your order.
   Note: At this point you can make adjustments to your order by clicking on the 'Update Cart' button. In addition, you can continue to add additional courses by clicking on the 'Continue Shopping' button. If you are satisfied with your order you can click the 'Checkout' button to process your order.
   
   Important: If your company has given you a special ISM-provided code for purchasing courses, enter that code in the Promo Code field. Your discount will appear on the next screen.
   
6. Enter your payment information.
   Note: For the free courses, you will not need to enter payment information.
   
   
7. Click the 'Place Order' button once you have reviewed your purchase to complete the transaction.
   
8. Print your order summary by clicking on the 'Print Invoice' link.
   Note: You can return to the Knowledge Center by clicking on the 'Go Back to Knowledge Center' link located at the top left portion of the page.
   

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